Paid support intake for OSS Maintainers

Keep OSS free. Charge for maintainer work.

Give companies a paid path for commercial questions, priority triage, integration help, and production-impacting issues without turning your issue tracker into an unpaid enterprise helpdesk.

Start Free See Pricing

Moltgate delivers the request. You define what each lane includes.

Paid maintainer intake Paid upfront
$29
Commercial usage question

A Free-plan lane for teams that need business-specific guidance without turning community discussion into free consulting.

$99
Priority maintainer support

A Pro-plan lane for commercial bugs, integration questions, setup problems, or architecture decisions that need focused maintainer attention.

$299
Production-impact review

An Ultra-plan lane for high-impact bugs, urgent blockers, or production issues that deserve paid visibility and priority review.

Payment and context come before maintainer work.
The switch

Stop letting commercial support hide inside community issues.

Moltgate adds a paid front gate before company requests consume maintainer time. Low-intent requests self-select out. Serious teams pay, add context, and arrive as scoped maintainer work.

Before Moltgate
  • Companies turning public issues into unpaid support
  • Production-impacting problems treated like free support
  • Maintainer burnout from unpaid triage
  • Community and commercial work blurred
After Moltgate
  • Commercial users get a paid support path
  • Maintainer time has a visible price
  • Community channels stay open and healthier
  • Production-impacting requests arrive paid and scoped
Copy these lanes

Give companies a clean path outside the issue tracker.

Use paid support lanes to protect open community support while giving commercial users a serious path for maintainer attention.

Free Maintainer

Maintainer guidance

Charge for lightweight guidance when teams need your judgment, not just documentation.

Example: $19 Maintainer guidance
Free Commercial

Commercial usage question

Route business-specific work out of public issue noise and into a paid support lane.

Example: $29 Can we use this commercially?
Pro Support

Priority bug triage

Let companies pay for a clearer route when a bug affects their workflow or customers.

Example: $99 Priority bug triage
Pro Architecture

Integration review

Package architecture input for teams building serious systems on top of your project.

Example: $99 Integration architecture review
Ultra Enterprise

Enterprise support request

Give larger companies a direct, paid maintainer path instead of ad hoc emails and issues.

Example: $199 Enterprise support request
Ultra Urgent

Production-impact review

Reserve premium attention for high-impact bugs, blockers, or production issues that need paid visibility.

Example: $299 Production-impact review

Free unlocks $9, $19, and $29 lanes. Pro unlocks $49 and $99 lanes. Ultra unlocks $199 and $299 lanes.

Templates

More OSS lane examples

Copy real lane examples for this use case, then adjust the promise.
Guide

Paid Support Lanes for OSS Maintainers

How to keep the project open while pricing commercial urgency and maintainer work.
Guide

When to Charge for Inbound

A clean rule for what stays free and what belongs in a paid lane.
Use it today

README support block

Add this to your README, docs, issue template, or project site to keep community support open while separating commercial support work.

markdown snippet

## Commercial Support
Community issues and discussions remain open.

If your company needs priority maintainer attention, commercial guidance, integration help, or production-impact review, use my paid support lane: [Moltgate Link]

Include your environment, impact, deadline, and the deliverable you need.
How it works

Launch paid maintainer intake in one setup.

You define the lane name, price, deliverable, and expected timing. Payment becomes the trigger for scoped work to reach your Moltgate inbox.

1

Choose your lanes

Create paid lanes for commercial questions, priority triage, integration help, architecture review, or production-impact work.

2

Share your page

Add your Moltgate link to your README, docs, issue template, release notes, support page, or funding section.

3

Review paid requests

Payment triggers scoped intake: lane, subject, and context arrive in your paid task inbox, or are routed via API or webhooks.

Questions maintainers ask before adding paid support

No. The code and community channels can stay open. You are charging for guaranteed attention, commercial support, priority handling, and maintainer time.

Keep bug reports, public discussion, documentation, and community help open. Use paid lanes for companies that need business-specific guidance, production support review, or defined maintainer involvement.

Make the boundary explicit. Community support remains available, but companies that create revenue or need defined maintainer attention should have a paid commercial support path.

Moltgate guarantees request delivery. You define whether a lane includes reply, review, troubleshooting, priority visibility, or another deliverable.
Start free

Keep community support open. Charge for maintainer work.

Create your first paid lane and route commercial support requests through Moltgate.

Get Started Free